WHAT IS SHADOW CUSTOMER OPERATION?
Shadow Customer operations are operations basing on auditing and reporting of the quality standards and service given by our customers at their own points of sale.
With the Regional Customer application, all operations you perform to offer quality to your customers and all applications from the service to the physical conditions, from the campaigns to the operations are checked with the real customers and measured for you and reported by Salespro on basis of figures.
Contact Us
Please contact us to take advantage of our Shadow Customer service or if you like to work as Shadow Customer.
WHY SHADOW CUSTOMER?
- For determining to what extend the service and quality standards established by he firm are applied at the points of sale
- For testing how the sale, customer approach and product information standards established by the firm are complied
- For measuring application level of the internal-external training given
- For development of strategies allowing to take action with respect to organization of the store services more effectively, more efficiently so as to respond to the consumer requirements
- For improving effectiveness of the applications
- For development of the physical conditions
- For improving service quality
- For assessing performance end of your employees and boosting their improvement
HOW IS THE REGIONAL CUSTOMER OPERATION PERFORMED?
- It is applied with the real customers that are appropriate for the customer mass and trained in this field.
- Shadow customer assessment criteria for your points of sale are recommended and developed by Salespro according to the requirement.
- The operation is managed under control of our team and regional executives, expert and experienced in the related matter.
- The results are expressed by figures and reported.
